@mjdxp

(Reply to some support thread, posted by “Network Technician: ChrisC”)

ChrisC :Hi, my name is Chris and be happy to help you today. Click Accept only once you are satisfied with the answer.ChrisC : Please let me know once you are in the chat. .JACUSTOMER-cOg9rwmq- helloChrisC : Hi, so quick question for you. .JACUSTOMER-cOg9rwmq- okChrisC :ls your computer currently still on the Saving Files screen at this moment?JACUSTOMER-cog9rwmq- : noChrisC : Ah, okay. Well what is going on right now? JACUSTOMER-cOg9rwmg- : it is on setup is starting services, with a box that says windows could not complete the installationChrisC: Sorry, starting services. That’s what I meant. And you say it’s been there for 2 days? JACUSTOMER-cOg9rwmq- : yesChrisC : Okay, in that something went wrong and the system has frozen up. There’s going to be no way to get out of it other than to hold the power button and shut the machine down.JACUSTOMER-cOg9rwmq- : ok i am doing this nowChrisC : Okay, let me know how it goes.JACUSTOMER- cOg9rwmq- :it came up to windows error recovery reboot in safe mode, with network, normalChrisC :Hmm, try booting into normal mode, though I suspect it will not work.JACUSTOMER-cOg 9rwmq- it did not workJACUSTOMER-cOg9rwmq- back to setup is starting servicesChris C :Okay, not surprising since Windows is basically half installed at this point.ChrisC : You mentioned that you had a Windows 7 CD. Is this the recovery CD provided from the manufacturer?JACUSTOMER-cog9rwmq- noChrisC :Okay, so do you have an original Windows 7 installation disc?JACUSTOMER-cOg9rwmg- it is an upgrade cd that i purchessed ChrisC : Ahh. .ChrisC :Hmm. ..ChrisC : Okay, how are you trying to do the factory restore? Are you using the recovery partition on the machine itself? JACUSTOMER-cOg9rwmq- no i went to the menu a pressed to reset to factory settingsChrisC : How did you access the menu?JACUSTOMER-cOg9rwmq-:i believe thru the applications then tools?ChrisC : So you tried to do it within Windows?JACUSTOMER-cog9rwmq-: yesChrisC : Okay. Do you have recovery discs for the machine? These either would have been supplied by Acer or you would have made them through the recovery application on the machine.JACUSTOMER-cog9rwmg- no, only backup diskChrisC : Okay, give me a few minutes. I want to double-check some things for you.ChrisC : Okay, want you to try something. JACUSTOMER-cog9rwmq-: goChrisC : Reboot the machine and, while it’s coming up–BEFORE you get to anything about Windows–hold the Alt key and hit the F10 key repeatedly.ChrisC : Tell me if this brings you to a recovery menuJACUSTOMER-cOg9rwmq- : ok, it comes up to the acer sreen hit f2 for setupChrisC : Did you hit Alt F10?JACUSTOMER-cOg9rwmq- yes i didChrisC : Did it do anything?JACUSTOMER-cOg9rwmq-: now it is on ablack blank screen ChrisC:Okay, tell me if it moves off that screen.JACUSTOMER-cog9rwmg- : now went to starting windows,then to setup is starting servicesChrisC: Okay, reboot it and hit F2 to go into